Recently my auto insurance renewal came up and it went up over $850.00. I called my broker who was unable to give me an explanation to the increase (which happened every year even though we have had no tickets, accidents or mishaps to cause this nor did we move). Even when we contacted the main company no explanation whatsoever was given and my broker began ignoring me. At this point I called Matt to get a quote from CMR. He was going about helping me when I discovered he was about to have a new baby so I insisted he pass me to one of his co-workers. I then met Crystal.
Crystal listened to my story and agreed that it was strange my insurance would go up with no reason each year. She proceeded to put together a quote for auto and home. To ensure the numbers were accurate she suggested I get a letter of experience from my broker, who refused to do so. Crystal took it upon herself to get me in contact with the ombudsman who got me the letter in an hour. Crystal also took the responsibility to handle cancelling my old policy and putting together the new one. She suggested for us to wait until we got the official quote back from Travelers before she would implement any cancellations (very prudent and professional action). Well today we got everything back and were good to go. (BTW my old broker also uses Travelers but she told me when I was quoted my rates went up….yet I am now with Travelers and my rate went down over $850.00/annual).
Crystal has made this transition an easy “above and beyond” experience for us. More than we ever expected because of her attention to detail and to customer satisfaction you now have a new customer.
The change to CMR was not entirely financial. It was do to incredible customer service. The little things and going the extra mile. In a world where bad news seems to dominate I thought I would take the time to share this good news with you.